🚚 Shipping Policy
Welcome to Perfume Ashes.
We are committed to delivering your orders safely, securely, and as quickly as possible. Please review the following shipping information before placing your order.
📦 Processing Time
- Orders are generally processed within 1–2 business days after successful order confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Processing time may occasionally vary during sales, promotions, or unforeseen circumstances.
🚛 Delivery Time
- Standard delivery usually takes 3–7 business days, depending on your location.
- Delivery timelines may vary based on courier availability, weather, public holidays, or other circumstances beyond our control.
- Remote or non-serviceable locations may require additional delivery time.
🤝 Shipping Partners
We ship orders through trusted logistics partners, including:
- Delhivery
- Blue Dart
- Amazon Shipping
The shipping partner is selected based on your delivery location, availability, and serviceability.
🔎 Order Tracking
Once your order has been dispatched, tracking details will be shared through SMS, email, or WhatsApp, where applicable.
You can use the tracking details provided to check the current status of your shipment.
📍 Delivery Attempts
Our courier partners may make multiple delivery attempts to deliver your order.
If an order remains undelivered due to reasons such as:
- Incorrect or incomplete delivery address.
- Recipient being unavailable.
- Refusal to accept the shipment.
- Failure to respond to courier delivery attempts.
The order may be cancelled or returned to the sender.
⚠️ Damaged or Tampered Package
If you receive a package that appears damaged, opened, or tampered with, please:
- Record an uninterrupted unboxing video before opening the parcel.
- Keep the original packaging and product safely.
- Contact us within 24 hours of delivery.
- Share the unboxing video and relevant order details with our support team.
The unboxing video may be required to assess and process your complaint.
📞 Shipping Queries
For any shipping-related questions or concerns, please contact us:
SA PERFUMERS
📧 Email: perfumeashes@gmail.com
📱 Phone: +91 9278129347
We appreciate your trust in Perfume Ashes and thank you for choosing us. ❤️