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🔄 Replacement Policy

At Perfume Ashes, customer satisfaction is important to us. We carefully pack and dispatch every order to ensure it reaches you safely.

Please read our replacement policy carefully before placing your order.

🔁 Replacement Only

  • We offer Replacement Only.
  • No Returns and No Refunds are available for any order, whether paid online or through Cash on Delivery (COD).
  • Replacement requests must be raised within 5 days of delivery.

✅ Eligible for Replacement

A replacement may be provided only in the following cases:

  • Product received damaged.
  • Product received defective.
  • Product received leaking.
  • Incorrect product received.

The replacement request will be subject to verification and approval by Perfume Ashes.

📦 Product Condition

For an eligible replacement:

  • The product should be unused, wherever applicable.
  • The product must be returned with its original packaging and associated items.
  • Customers should retain the original packaging until the replacement request is resolved.
  • Opening or using the product after delivery may make it ineligible for replacement, unless the issue is determined to be a manufacturing defect.

🌸 Fragrance Preferences

Fragrance preferences and expectations are subjective and therefore are not valid reasons for replacement.

Replacement cannot be requested because:

  • You do not like the fragrance.
  • The fragrance smells different from what you expected.
  • The fragrance does not suit your personal preference.
  • You expected a different fragrance intensity or character.

🔍 Verification & Approval

Perfume Ashes reserves the right to verify every replacement request before approval.

Customers may be required to provide photographs, videos, order details, or other relevant information to help us verify the issue.

Only requests that meet the eligibility criteria will be approved for replacement.

❌ No Return & No Refund

Perfume Ashes does not offer returns or refunds.

Whether your order was placed through Online Payment or Cash on Delivery (COD), only an eligible replacement may be provided in accordance with this policy.

📞 Contact Us

For replacement-related queries, please contact:

SA PERFUMERS

📧 Email: perfumeashes@gmail.com

📱 Phone: +91 9278129347

Thank you for choosing Perfume Ashes. ❤️